Reviewed by Board of Directors
Approved on: 15 April 2025
Background
The Reserve Bank of India ("RBI") has issued guidelines on Fair Practice Code for Non-Banking Finance Companies (hereinafter referred to as "NBFCs") vide Notification No. DNBS (PD) CC No. 80 / 03.10.042 / 2005-06 dated September 28, 2006 and amended from time to time, setting standards for fair business and corporate practices while dealing with customers.
Pawansut Holdings Limited (hereinafter referred to as the "Company") adopts these guidelines and makes necessary modifications to this Code as required from time to time. The Company is committed to offering all financial products to eligible applicants without discrimination on grounds of race, caste, color, religion, sex, marital status, age, or disability.
The Fair Practice Code (FPC) outlines procedures for business transactions and ensures fair treatment of borrowers.
Multilingual Communication
All communications in vernacular or understood language.
Clear Application Forms
Includes all key info and required documents for informed decisions.
Acknowledgment & Timeline
Every application acknowledged with decision timeline.
Sanction Letter
Full terms, interest rate, and charges in writing & borrower’s language.
Documentation
Copy of agreement & enclosures provided at disbursement.
Advance Notice
Changes in rate or terms communicated in advance.
Security Release
Securities released on repayment unless lien exists.
Determination
Based on cost of funds, margin, and risk premium.
Transparency
Rates & gradation disclosed on website and in sanction letters.
Annualized Rate
Always quoted annually for clarity.
Customer Care
+91-7428901149
info@salary4sure.com
Grievance Officer
+91-7428901149
info@salary4sure.com
RBI Escalation
+91-11-2371 4456
dnbsnewdelhi@rbi.org.in
RBI, Delhi Regional Office, 6 Sansad Marg, New Delhi – 110001
Complaints resolved within 30 days. Escalate to RBI if needed.
No Interference
No unnecessary intrusion in borrower affairs.
21-Day Transfer
Account transfer requests processed in 21 days.
Respectful Recovery
Ethical and harassment-free recovery practices.
No Prepayment Penalty
For floating rate individual loans (non-business).
In extraordinary circumstances, service commitments may be affected. We strive to maintain standards.
The Fair Practice Code is embedded across training, monitoring, audits, and technology.
Reviewed & updated periodically to serve borrowers better.
Place: New Delhi
Date: 15 April 2025